These Terms govern your use of the DriveNova platform. By creating an account or making a booking, you agree to them. Please read them alongside our Privacy Policy.
DriveNova is a technology platform that connects car owners with document-verified drivers. When you make a booking, a driver travels to you and drives your own privately registered vehicle. Your vehicle stays in your possession throughout.
DriveNova does not own, lease, operate or supply vehicles. We do not provide transport services, and we do not carry members of the public for hire or reward. The vehicle on a booking is yours, and it carries only you, your family, and guests you have invited. What you are buying from us is a driver's time, not a journey.
We currently operate in Bengaluru, and all bookings originate there.
Bookings must be placed in advance:
| Trip type | Minimum advance notice |
|---|---|
| Local — Quick Errand, Half-Day, Full-Day | 3 hours |
| Outstation — one-way or round trip | 6 hours |
A booking becomes confirmed only when we assign a driver and the status updates in the app. Until then it is a request. We may decline a request, and we may not always have a driver available for your chosen time.
| Trip type | Cancel at least |
|---|---|
| Local — Quick Errand, Half-Day, Full-Day | 1 hour before the scheduled start |
| Outstation — one-way or round trip | 6 hours before the scheduled start |
During the beta period, no cancellation fee is charged. The windows above are enforced in the app. This is under review for the post-beta period, and this page will be updated before any change takes effect.
During the beta period, payment is cash only. You pay the service charge directly to the driver when the trip is complete. The app does not accept card or online payment during beta.
The service charge for your booking is confirmed at the time of booking.
DriveNova retains a platform service fee of 15% of the service charge on each completed booking. That fee is settled between DriveNova and the driver — it is not added to what you pay.
Vehicle running costs. The vehicle is yours, so you bear all of its operating costs — including fuel, tolls and parking. Drivers are never asked to pay these.
If a booking runs long. If your booking runs beyond its scheduled duration, the additional time is recorded on the platform, and the driver is compensated for that additional time as part of their settled earnings.
During the beta period, no additional charge is applied to you for time beyond your package duration. This is under review for the post-beta period, and this page will be updated before any change takes effect.
Before a driver can accept bookings, our team verifies the documents they submit: driving licence, Aadhaar, and a photograph.
This is a document verification only. It is not a criminal background check, not a police verification, and not an assessment of driving skill. We do not represent or warrant that any driver has been screened for criminal history.
DriveNova is a technology platform. Drivers who accept bookings are independent contractors. They are not employees, agents, or partners of DriveNova, and we do not direct how they perform a booking beyond the standards in our platform policies.
Your vehicle remains in your possession and under your own insurance for the duration of the booking.
To the maximum extent permitted by law, our total liability arising out of or relating to a booking is limited to the service charge paid for that booking.
Nothing in these Terms excludes or limits liability that cannot be excluded under Indian law, including your rights under the Consumer Protection Act, 2019.
For any complaint about the Platform or a booking, contact our Grievance Officer:
| Detail | Information |
|---|---|
| Name | Yogananda |
| Designation | Grievance Officer |
| grievance@drivenova.ai |
We will acknowledge and endeavour to resolve your grievance within the timelines prescribed under applicable law. For general support, write to support@drivenova.ai.
These Terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising from them.
We may update these Terms from time to time. Changes will be posted on this page with a revised Effective Date. Continuing to use the Platform after that date means you accept the updated Terms.
